Customer Service/COVID-19

Customer Service/COVID-19


COVID 19 | About Us | Contact Us

CONTACT US:

Singer Online.com Offices: 176 North Main Street Suite 100 Oberlin, Ohio 44074 USA

By Phone: 800-559-6729 Hours: 9:00 AM to 4:30 PM EST Monday thru Friday

By Fax: 484-770-2816

By Email: Info@singeronline.com

By Facebook: https://www.facebook.com/SINGERonlinecom



COVID-19 Update

We are open and shipping orders daily. Some items are in temporary short supply. Please allow extra time for these items.

We are receiving a spike in calls, 500 per hour, for how-to & tech support help from 32 countries, and emails 2000 per day. We are here and actively responding. Also, social media messages as quickly as we can. We thank you for your business.

An Accredited Better Business Bureau business, we have 11,000 Sewing Machine Parts Made Simple and easy to find. Every part Shipped FREE* every day *($15 & up).

A Singer, & sewing machine parts mega center. Plus a staff of expert sewers and machine mechanics serving clothing manufacturers like Cricketeer, VanHusen, Hart Schaffner & Marx, quilters, sewers, and teachers, who's expertise with sewing and Quilting is unmatched in the sewing trades. SINGER online brings to you OEM genuine factory and replacement sewing machine parts for home sewing machines, sergers, and industrial sewing machines. Walking feet, binders, hemmer feet, quilting accessories and quilting attachments, free sewing machine tech support, sewing machine instruction books, manuals, sewing machine quilt feet, sewing machine attachments, accessories, sewing machine foot pedals, sewing machine bobbin cases and bobbins, sewing machine needles, sewing machine motor and timing belts, sewing machine motors, sewing machine presser feet, free sewing machine instruction videos, many notions, overlock and serger parts, sewing machine power cords, light bulbs, free sewing machine tech support.

Located in Oberlin, Ohio (Cleveland) a small college town 30 minutes west of the Cleveland, Ohio and the Cleveland Cavaliers Rocket Mortgage Arena.

We are an authorized Singer parts retailer shipping sewing parts and quilting accessories Worldwide.

11,000 SINGER SEWING Machine PARTS IN ONE PLACE.

This vast experience brings you an online sewing machine parts store packed with parts and accessories for sewing machines, overlock, sergers, and embroidery machines from World leaders in sewing... SINGER, JUKI, CONSEW, Brother, TAJIMA, Kenmore, and more. Our inventory of industrial sewing machine parts for industrial upholstery machines, bar tackers, blind hemmers, industrial sergers, high speed straight stitch machines, carpet binders, programmable logic controllers, and much more.

Our staff & Office Call Center can be reached on weekdays from 9:00 AM to 4:30 PM (EST) at 800-559-6729.

Direct Numbers:
FOR UPDATES ON ORDERS CALL (216) 505-6890 x 801 or CONTACT VICKIE@SINGERONLINE.COM

Returns and Cancellation Policies:

NO HASSLE Refunds!

Refunds and returns are processed the same day received. No Hassle, No Questions, No Nothing. We even pay the return shipping costs when the mistake is our fault. Our order accuracy and customer satisfaction are 99.9999%. Orders after 60 days from the order date are not refundable. A credit memo (gift card) may be provided.

Purchase Orders & Prepaid Orders:


Fax or email School & Commercial Purchase Orders To
Fax: 484-770-2816
Email: info@singeronline.com

Mailing Address
Singer Online.com
176 North Main Street (Route 58) Suite 100
Oberlin, Ohio 44074 USA

Fax: 484-770-2816
info@singeronline.com

SHIPPPING INFORMATION DOMESTIC & INTERNATIONAL:

Domestic orders usually ship the next day Monday thru Friday. Special orders ship weekdays within 1 to 4 days.

PLEASE NOTE:
Heavier parts such as foot pedals, chests, and totes, are slightly higher for Parcel Post, Priority Mail, Express Mail & International.

In the event of a back order or other stocking condition our Customer Service Network (CSN) will call or email with a shipping date.

USA Standard Shipping: FLAT RATE $2.99. Orders over $15 Ship FREE!

Priority Mail: $7.50 & up (Temporarily Suspended)

Express Mail: $24.50 & up (Temporarily Suspended)

Shipping Rates Outside the USA:
International orders are shipped in 1 to 5 business days. International orders are shipped first class mail standard shipping.

CANADA FLAT RATE: $15 - $17

WORLDWIDE FLAT RATE: $20 - $22

Contact Us: SingerOnline 176 North Main Street #100 Oberlin, Ohio 44074 (Cleveland)

By Phone: 800-559-6729

By Email:info@singeronline.com

By Facebook:   Contact Us via Facebook

By Fax: 484-770-2816

Shipping > Flat Rate Shipping is only $2.99. Orders over $15 Ship FREE! 1 & 2 day shipping. Orders are shipped fast from our Cleveland Ohio location. Some COVID 19 Shipping Delays May Occur on Some Items.

Warranty Information > All items on our website are brand new. If the item you purchased from us fails in the first 90 days, you may send the item back to us and we will replace it at no charge.