Customer Service

Customer Service


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CONTACT US:

Singer Online.com Offices: 176 North Main Street Suite 100 Oberlin, Ohio 44074 USA

By Phone: 800-559-6729 Hours: 9:00 AM to 4:30 PM (EST) Week Days

By Phone Technical Support: 440-667-9007

By Fax: 484-770-2816

By Email: heather@singeronline.com

By Facebook: https://www.facebook.com/SINGERonline.com

We are shipping orders daily. We thank you for your business.

An Accredited Better Business Bureau business. Proud Veteran Owned. 11,000 Sewing Machine Parts Made Simple and easy to find. Millions of Parts Shipped & Counting.

We're In Good Company Too.

Preferred Provider To:

FORD MOTOR COMPANY

SAKS 5th AVENUE

HUGO BOSS Cricketeer, Geoffery Beene

Van Heusen

Hart Shaffner & Marx

Cleveland State University

Cleveland Playhouse

U.S. Military

Your sewing parts megastore. Plus a staff of expert sewers and machine mechanics serving clothing manufacturers like Cricketeer, VanHusen, Hart Schaffner & Marx, quilters, sewers, and teachers, whose expertise with sewing and quilting is unmatched in the sewing trades. We bring to you replacement sewing machine parts for home sewing machines, sergers, and industrial sewing machines. Walking feet, binders, hemmer feet, quilting accessories and quilting attachments, free sewing machine tech support, sewing machine instruction books, manuals, sewing machine quilt feet, sewing machine attachments, accessories, sewing machine foot pedals, sewing machine bobbin cases and bobbins, sewing machine needles, sewing machine motor and timing belts, sewing machine motors, sewing machine presser feet, free sewing machine instruction videos, many notions, overlock and serger parts, sewing machine power cords, light bulbs, free sewing machine tech support.

Located in Oberlin, Ohio (Cleveland) a small college town 30 minutes west of Cleveland, Ohio, and the Cleveland Cavaliers Rocket Mortgage Arena.

We are an authorized Singer parts retailer shipping sewing parts and quilting accessories Worldwide.

11,000 SINGER SEWING Machine PARTS IN ONE PLACE.

This vast experience brings you an online sewing machine parts store packed with parts and accessories for sewing machines, overlock, sergers, and embroidery machines from World leaders in sewing... SINGER, JUKI, CONSEW, Brother, TAJIMA, Kenmore, and more. Our inventory of industrial sewing machine parts for industrial upholstery machines, bar tackers, blind hemmers, industrial sergers, high-speed straight stitch machines, carpet binders, programmable logic controllers, and much more.

Our staff & Office Call Center can be reached on weekdays from 9:00 AM to 4:30 PM (EST) at 800-559-6729.

Direct Numbers:
FOR UPDATES ON ORDERS CALL (800) 559-6729 or CONTACT HEATHER@SINGERONLINE.COM

Returns and Cancellation Policies:

NO HASSLE ONE CLICK Refunds!

Refunds and returns are processed the same day received. No Hassle, No Questions, No Nothing. We even pay the return shipping costs when the mistake is our fault. Our order accuracy and customer satisfaction are 99.9999%. Orders after 30 days from the shipped date are not refundable. A credit memo (gift card) may be provided.

Purchase Orders & Prepaid Orders:


Fax or email School & Commercial Purchase Orders To
Fax: 484-770-2816
Email: heather@singeronline.com

Mailing Address
Singer Online.com
176 North Main Street (Route 58)
Oberlin, Ohio 44074 USA

Fax: 484-770-2816
heather@singeronline.com

SHIPPPING INFORMATION DOMESTIC & INTERNATIONAL:

Domestic orders usually ship the same day & within 24 to 48 hours Monday thru Friday. Special order items ship weekdays within 1 to 4 days.

PLEASE NOTE HEAVIER PARTS
Heavier parts such as foot pedals, chests, and totes, are slightly higher for Parcel Post, Priority Mail, Express Mail & International.

In the event of a back order or other stocking condition, our Customer Service Network (CSN) will call or email with a shipping date.

Mail Rates:

USA

$3.88 Flat Rate Shipping: FREE on Orders $20 & Up (Excluding Industrial Equipment)

Priority Mail: $8.50

Express Mail: $27.50 & up (Temporarily Suspended)

Note: Your order may ship in multiple shipments to best serve you.

Note: Once a package tracking number is marked "Delivered" by the chosen shipping company, SingerOnline is no longer responsible for the package. _____________________________________________________

INTERNATIONAL

RATES Outside the USA:

CANADA FLAT RATE: $17 - $22 Depending on Weight

WORLDWIDE FLAT RATE: $20 - $23 Depending on Weight

CONTACT US:

Our Offices: SingerOnline 176 North Main Street #100 Oberlin, Ohio 44074 USA (Cleveland)

By Phone: 800-559-6729

By Technical Support 440-667-9007

By Fax: 484-770-2816

By Email: heather@singeronline.com

By Facebook:

  Contact Us via Facebook
Our Store Hours: 9:00 AM - 4:30 PM EST Monday - Friday

Shipping: Flat Rate Shipping is only $3.88. Orders $20 & Up Ship FREE! Orders ship fast from our Cleveland Ohio location.

Warranty Information: All items on our website are brand new. If the item you purchased from us fails in the first 90 days, you may send the item back to us and we will replace it at no charge.

22,100 5 Star reviews