NO HASSLE Refunds

Return Policy
NO-HASSLE Returns up to 30 Days!

FREE RETURNS: We will pay for returns and issue a prepaid mailing label on all orders, where the mistake was ours.

We pay the shipping to return any defective items.

To return an item please include your order number on your package. This is the Return Merchandise Authorization (RMA) Number.

Note: We will pay for returns and issue a prepaid mailing label on all orders, where the mistake was ours. Otherwise, you are responsible for shipping costs on returns.

ORIGINAL PACKAGING: Please make sure to include all the original packaging and write your Order Number on the outside of the package. Ship return to:

SINGERONLINE Attn. Heather 55 South Main St. Oberlin, OH 44074

All returned products will be inspected. Please allow 2 - 3 business days for a refund to post to your original method of payment.

All items must be in brand new, condition. After 30 days a 10% restocking fee may apply. Orders that originally qualified for Free Shipping will be refunded less our cost to ship the order.

Non-Returnable Items:

Industrial Sewing Machines

Electronic Circuit Boards

Certain Motors







Address: SingerOnline 55 South Main Street #100 Oberlin, Ohio 44074 (Cleveland)

Phone: 800-559-6729

Email:heather@singeronline.com

By Facebook:   Contact Us via Facebook

By Fax: 484-770-2816

Shipping > Flat Rate Shipping is only $3.39. Orders over $20 Ship FREE! 1 & 2 day shipping. Orders are shipped fast from our Cleveland Ohio location. Some COVID 19 Shipping Delays May Occur on Some Items.

Warranty Information > All items on our website are brand new. If the item you purchased from us fails in the first 90 days, you may send the item back to us and we will replace it at no charge.