Return Policy

Return Policy

NO-HASSLE Returns up to 30 Days!

FREE RETURNS: We will pay for returns and issue a prepaid mailing label on all orders, where the mistake was ours.

We pay the shipping to return any defective items.

To return an item please include your order number on your package. This is the Return Merchandise Authorization (RMA) Number.

Note: We will pay for returns and issue a prepaid mailing label on all orders, where the mistake was ours. Otherwise, you are responsible for shipping costs on returns.

ORIGINAL PACKAGING: Please make sure to include all the original packaging and write your Order (RMA) number on the outside of the package. Ship return to:

SINGERONLINE Attn. Heather 176 N. Main St. Oberlin, OH 44074

All returned products will be inspected. Please allow 2 - 3 business days for a refund to post to your original method of payment.

All items must be in brand new, condition. After 30 days a 10% restocking fee may apply. Orders that originally qualified for Free Shipping will be refunded less our cost to ship the order.

Non-Returnable Items:
  • Industrial Sewing Machines
  • Electronic Circuit Boards
  • Certain Motors

The World's Premier Sewing Parts Store The World's Premier Sewing Parts Store


How to Reach Us In Greater Cleveland

SINGERonline
176 North Main Street
Oberlin, Ohio 44074 USA

Contact

800-559-6729
Technical Support
Email: info@singeronline.com

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Our Hours

Website: 24/7

Service Center: 9:00AM to 4:30PM EST Monday-Friday Tech Support:

Shipping: Flat Rate Shipping is only $4.88. Orders $25 & Up Ship FREE! Orders ship fast from our USA Cleveland Ohio location.

Warranty Information: All items on our website are brand new. If the item you purchased from us fails in the first 90 days, you may send the item back to us and we will replace it at no charge.

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